Shipping

Shipping Rates:
Our website calculates all shipping for the lower 48 United States using a weight-based shipping calculator. If you would like a custom shipping estimate or if you are outside the lower 48 United States, please contact us at info@mybalancefactor.com or call 1.800.927.0404. All orders that receive custom shipping estimates must be placed over the phone.

Shipping Notes:
All packages are sent signature required unless requested otherwise. If delivery method without signature request is chosen, the signature requirement is waived, the customer accepts full responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. Tracking information is sent once the order has been processed and shipped. Balance Factor, Inc. is not responsible for customs fees incurred from importing goods. To make custom arrangements, please email us at info@mybalancefactor.com.

Overnight:
We do offer overnight delivery: Overnight orders must be received before 2PM PST during our normal operating hours/days, in which your order will be processed, packaged the next business and shipped out. Rate is based upon weight and destination.

All shipments are delivered through either USPS Priority or FedEx with a signature confirmation required unless waived by customer approval. In which then the customer takes full responsibility of delivery of package.

Will Call Pickup:
Will Call Pickup lets you buy items online and pick them up at our Garden Grove, CA warehouse location. You avoid shipping and scheduled delivery charges – and you may be able to get your order faster.

Here’s how it works:

  • During checkout, choose Local WILL CALL Pickup
  • Place your order – once the order has been placed it cannot be changed during pickup
  • Orders are normally fulfilled and ready for customer pickup within 1 – 2 hour. YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS READY FOR PICKUP
  • Bring your ID, credit card used, and order number
  • We’ll hold your items for 5 days. If you don’t make it in by then, we’ll cancel the order and refund your method of payment
  • If you cannot pick up your order within 5 days contact customer service to prevent your order from cancelling and extend Will Call pickup time frame

Bring to retrieve your order:

  • Your government-issued photo ID
  • The credit card used for the purchase
  • Your order number

Pick up location:
Will Call pickup is located at 11400 Knott St Garden Grove, CA 92841 at the back of the warehouse building. Please follow the signs to the back of the building and ring the doorbell.

Pick up times:
Monday – Friday between the hours of 9am – 3pm.

Orders placed after 3pm will be available for pick up the next business day.

Who can pick up your order?
You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must place that information in the notes section when placing the order. You’ll need to provide the pickup person’s name and phone number. Your pickup person will need to show his/her ID and the order number at the store.

Only you- or the person on the order notes – can pick up your items.