Our website calculates all shipping for the lower 48 United States using a
weight-based shipping calculator. If you would like a custom shipping estimate
or if you are outside the lower 48 United States, please contact us at
email@example.com or call 1.800.927.0404. All orders that receive custom
shipping estimates must be placed over the phone.
All packages are sent signature required unless requested otherwise. If
delivery method without signature request is chosen, the signature requirement
is waived, the customer accepts full responsibility for any missing and/or
lost packages. Additional shipping costs for rejected or returned to shipper
packages are the responsibility of the customer. Tracking information is sent
once the order has been processed and shipped. Balance Factor, Inc. is not
responsible for customs fees incurred from importing goods. To make custom
arrangements, please email us at firstname.lastname@example.org.
We do offer overnight delivery: Overnight orders must be received before 2PM
PST during our normal operating hours/days, in which your order will be
processed, packaged the next business and shipped out. Rate is based upon
weight and destination.
All shipments are delivered through either USPS Priority
or FedEx with a signature confirmation required unless waived by customer
approval. In which then the customer takes full responsibility of delivery of
Will Call Pickup:
Will Call Pickup lets you buy items online and pick them up
at our Garden Grove, CA warehouse location. You avoid shipping and scheduled
delivery charges – and you may be able to get your order faster.
Here’s how it works:
checkout, choose Local WILL CALL Pickup
your order – once the order has been placed it cannot be changed during
are normally fulfilled and ready for customer pickup within 1 – 2 hour. YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS READY FOR PICKUP
your ID, credit card used, and order number
hold your items for 5 days. If you don’t make it in by then, we’ll cancel
the order and refund your method of payment
- If you
cannot pick up your order within 5 days contact customer service to
prevent your order from cancelling and extend Will Call pickup time frame
Bring to retrieve your order:
government-issued photo ID
credit card used for the purchase
Pick up location:
Will Call pickup is located at 11400 Knott St Garden Grove,
CA 92841 at the back of the warehouse building. Please follow the signs to the
back of the building and ring the doorbell.
Pick up times:
Monday – Friday between the hours of 9am – 3pm.
Orders placed after 3pm will be available for pick up the
next business day.
Who can pick up your order?
You can pick up your order yourself or choose someone else
to pick it up. To have your order picked up by someone else, you must place
that information in the notes section when placing the order. You’ll need to
provide the pickup person’s name and phone number. Your pickup person will need
to show his/her ID and the order number at the store.
Only you- or the person on the order notes – can pick up