How do I return an item?

Balance Factor will accept returns or exchanges on UNOPENED products for up to 30 days after receipt for a full refund of the original purchase price (excluding shipping).

Please include the following information when acquiring about a return: Name order was placed under, order number (not customer ID) product(s) being returned, reason(s) for return, telephone number and/or email address.

Once the return is approved, you will receive an RA#. This number must appear on the outside of the package. All shipments without a valid RA# will be delayed in refund processing.

Once the return is received, we will issue a refund to the credit card used for the original purchase. It is the responsibility of the customer to pay for return shipping.

Please contact customer service during our normal business hours, MON-FRI 9am to 6pm PST at 1.800.927.0404 for more information on returning an item. Thank you.